Usage Policy:

By accessing and using this website and its associated database, you agree to the following terms:

Privacy Policy:

1. Information We Collect

We may collect the following types of information:

• a. Personal Information: When you submit a form (such as a missing person report), we may collect names, email addresses, phone numbers, and other personal identifiers. Do not submit medical or mental health information about a missing person unless it is already publicly available or authorized by law enforcement. All forms include age verification to ensure users are 13 or older, per the Children’s Online Privacy Protection Act (COPPA).
• b. Non-Personal Information: Information such as browser type, IP address, pages visited, and the date/time of access. Cookies and usage data for analytics purposes.

We comply with the Colorado Privacy Act (C.R.S. § 6-1-1301 et seq.). You have the right to access, correct, or delete your personal data, or opt out of data processing, by contacting admin@mylovedoneismissing.com. We conduct data protection assessments to ensure the security of personal data and respond to requests within 45 days. We do not knowingly collect personal data from children under 13, per the Children’s Online Privacy Protection Act (COPPA). Missing children’s data is only displayed after law enforcement verification.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries or submissions.
• Share or display missing person profiles.
• Improve website functionality and user experience.
• Send updates if you opt-in to communications by submitting a case or a non-anonymous tip.
• Maintain security and prevent misuse.

We will never sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information in the following cases:

• With Law Enforcement or Relevant Agencies: If you submit information about a missing person, we may share that information with law enforcement agencies to assist in their search efforts.
• With Your Consent: If you agree to have your submission publicly posted or shared with partners.
• Legal Obligations: If required by law, court order, or in response to valid legal requests.
• Data Retention: We collect only the data necessary to support missing persons cases and delete personal information (e.g., user-submitted tips or contact form data) within 30 days of case resolution or request, unless otherwise required by law. Missing persons data is retained until confirmed, resolved or updated based on public sources.

4. Cookies & Tracking Technologies

Our website may use cookies to:

• Understand how visitors interact with the site.
• Improve website performance. You can adjust your browser settings to refuse cookies if you prefer.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption: TLS 1.2 for data in transit and AES-256 for data at rest.
• Access Controls: Role-based access controls and multi-factor authentication for authorized personnel. Public users can only view non-sensitive, publicly available data.
• Hosting: Our database is hosted on Google Cloud Firestore, a SOC 2 and ISO 27001-compliant platform, ensuring robust security and reliability. Firestore’s security features, including encryption, access controls, and audit logging, are configured to protect personal data and comply with applicable privacy laws. We have executed the Google Cloud Data Processing Addendum (CDPA), which ensures Google’s processing of personal data on our behalf complies with the Colorado Privacy Act (C.R.S. § 6-1-1301 et seq.) and other applicable privacy laws, including obligations for data security and breach notification.

We maintain an incident response plan to detect and address data breaches promptly. In the event of a data breach involving personal information, we will notify affected individuals and the Colorado Attorney General within 30 days, as required by C.R.S. § 24-73-101. Contact admin@mylovedoneismissing.com for breach-related inquiries. We do not store or access Criminal Justice Information (CJI). Data shared with law enforcement is transmitted securely to support their efforts without requiring CJIS compliance.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request corrections or deletions.
• Withdraw consent for data processing (where applicable).

To make such requests, please contact us at: admin@mylovedoneismissing.com

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies before providing information. Third-Party Vendors: We ensure that any third-party vendors, including Google Cloud Firestore, comply with applicable privacy laws through contracts and certifications (e.g., SOC 2, ISO 27001).

8. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal data from children. Missing Children’s data may be displayed if their cases have been verified by law enforcement.

9. Our Data Sources

This database, operated by My Loved One is Missing, is a comprehensive resource that centralizes publicly available case information from multiple channels. Data is aggregated from official databases such as NamUs and the Colorado Bureau of Investigation’s public missing persons list and Cold Case Database, and is supplemented with cases shared on social media by law enforcement. We also add cases shared by family members once law enforcement confirms the missing person’s case status via a police report or official confirmation. We regularly verify data accuracy with source databases and remove or update cases within 30 days of resolution, as confirmed by law enforcement or public sources. It contains cases of people who have been missing for over 30 days in Colorado.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or concerns about this policy, please contact: